6 STEPS TO SUCCESSFUL PEOPLE DEVELOPMENT
If your business is looking for staff improvements, its not possible to wave a magic wand and make everything better. For training to be truly effective, businesses must be very clear on i) where their challenges lie, ii) why these challenges are here and iii) how will the business be improved after any development has been implemented. To assist, BE provide pre-training consultation, to examine the issues that lead to the need for improvement and help establish the desired outcome which the business is looking for. Step 1 is critical to ensure that the training is focused at the right business area and meets the need and expectations of the customer.
All companies are different, with different products, people, cultures and attitudes. While general training content do provide some benefits; for training to have the greatest impact it really needs to be relevant to real world situations of your business. Additionally, whilst it is common for senior managers to decide on the training the business requires, it is often the front-line staff who have valuable experiences and insights to share. Therefore, it is important to engage with these people, to listen to their input and learn about their real-world situation. By taking this time to learn on a deeper level the challenges and issues that the business face, BE are able to refine course content to reflect real live situations which in turn increases the effectiveness of the training received.
Prior to any formal training, BE already engaging your team with learning activities in the forms of quizzes and questionnaires, asking them about their learning ambition and just as important how they will contribute to the workshop, in this way even before the participants enter the classroom they are actively preparing themselves for the experience. Training is conducted in a safe environment, which allows the participants to express themselves without fear of judgement. BE follow the 20 – 50 – 30 rule, 20% theory, 50% activities and 30% discussion, to encouraged participants to contribute with their own ideas and experiences and reflect on the lessons being taught. Combine this with experienced facilitators, interactive course content and pre/post content we expect the participants to get the maximum benefit from attending the course.
A very important part of this step is the clear understanding of what the participant wants to achieve, this will become central to their longer-term objectives. To help reinforce
Experience has taught us that training is most effective when participants are encouraged in the workplace by immediate line managers who in turn are supported by upper management. That is why BE make a point of introducing learning commitment contract, a concept which share ownership of the development with different levels of the business and is support by director level at the company and directly by BE. By creating a learning commitment contract the participants take their responsibility more seriously and make greater efforts to challenge themselves to take the necessary steps they need to achieve their own personal goals. One to one coaching is also available to support staff who are identified as high potential and business wishes to develop to a greater degree.
The old saying what get measured get done is all too true, BE provide a report on the results of the training programs we provide, indicating satisfaction from participants and feedback from the facilitator. With longer training programs, reports can make comparisons and observation concerning the changes witnessed in the participants and make a useful addition to PDP and other planned development. Participants who take part in any training are normally required to make a presentation to piers, manager and/or facilitator to demonstrate what they have achieved, how they have changed, what are the new things that they now do and how this is helping them in their respective roles. The major advantage of this is reinforcement of the message internally as well as presenting a consistent message to other team members, essentially training others too.
Business is successful when it operates like a well-oiled machine, but if you fail to maintain that machine and get regular maintenance, sooner or later you are going to a breakdown and need to fix the problem. All successful companies know this and they work with consultants over long periods to ensure that the development of their people is taken care of.
After each and every contract, BE meet with key stake holder within the client to discuss the effectiveness of the training, look for the positive and improvements. By constantly evaluating what we do, BE are able to continually improve the service to our clients to make sure that we deliver a quality service and consistent level of result.